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Phone app needs serious help.
April 06, 2021

Phone app needs serious help.

Judith Burton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
Yes, it is used for 1 on 1 coaching as well as reminders on what the call entailed. It is used mostly for the sales department.
  • On the computer app you can quickly get to the areas you need to hear.
  • It saves the important calls.
  • It's useful for training.
  • The phone app is awful. It crashes halfway through every call.
  • The app is constantly getting me and another rep confused.
The app should disregard the phone calls that last less than 2 minutes and focus on the phone calls that actually have substance. The phone app is really really bad. PLEASE overhaul it.