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A Great Solution With Stellar Support!
March 16, 2020

A Great Solution With Stellar Support!

Zhan Wang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We use ChurnZero to track and connect with all our clients. We use the analytics to track how users are interacting with the system and also to directly communicate with individuals or groups of users at a time.
  • Integrations.
  • Connectivity.
  • Support.
  • Would like to see more options in the customization of the success panel.
11 to 25 people
ChurnZero can integrate with Salesforce as well as your user database very well. Doing so allows you to track said users and make it easier to communicate with them.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
10
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
10.0
API
10
Integration with Salesforce.com
10