ChurnZero review
May 29, 2023

ChurnZero review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

Use as our customer success platform that helps subscription businesses fight churn, expand current accounts, increase product adoption, and optimize the customer experience. ChurnZero can help businesses to improve the overall customer experience by providing a variety of tools to engage with customers and help them get the most out of their product.
  • Customer churn: Churn is a major problem for subscription businesses. ChurnZero helps businesses to identify and prevent churn by providing real-time insights into customer usage and engagement.
  • Customer expansion: ChurnZero also helps businesses to expand their customer base by identifying customers who are likely to renew or upgrade their subscriptions.
  • the 'Or ' functionality for plays
  • This question is above my paygrade
Above my pay grade

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

No major issues at this time
never contacted support for this product
Overall, ChurnZero is a valuable tool for subscription businesses that are looking to reduce churn, expand their customer base, and improve their product adoption and customer experience. However, it is important to consider the specific needs of your business before deciding whether or not ChurnZero is the right solution for you.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
9
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10