1. Home
  2. Customer Success Software
  3. ChurnZero Reviews
  4. User Review of ChurnZero
ChurnZero is a gamechanger for segmenting customer interactions in the EdTech space!
May 29, 2023

ChurnZero is a gamechanger for segmenting customer interactions in the EdTech space!

Blair Husted | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with ChurnZero

With our EdTech company, we have lots of different users. From teachers to principals to district administrators, with ChurnZero we are able to segment our communications to create meaningful interactions for our customers! This saves us a ton of time and has increased our interactions with customers.
  • ChurnZero's segments are a game changer for sending out meaningful customer interactions.
  • ChurnZero provide exceptional customer success support for customer success teams!
  • ChurnZero's platform allows for an incredible amount of customization in the health score tracking, customer journeys, and account information.
  • Some of ChurnZero's features don't directly align with education / EdTech customer lifecycles, however our CSM has been incredibly helpful in finding alternative solutions with the product to support us.
  • The navigation and viewing abilities can be challenging. For example the timeline for accounts and contacts is small and hard to see. However, all of the information is available, which is great.
  • Customer surveys are not customizable at all purchasing levels.
  • ChurnZero has increased the effectiveness and efficiency of our interactions with customers.
  • ChurnZero has increased our ability to effectively track customer renewal and churn.
ChurnZero's segmenting and health score abilities were unmatched, as it allows for customization for almost every feature.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

ChurnZero has an incredible onboarding and customer success experience to provide customers with support every step of the way. Their onboarding and support, along with the ChurnZero Academy resource have allowed for a deep understanding of the platform and made overall usability seamless. The platform is intuitive once you understand how it can benefit your company.
ChurnZero's customer success and support teams are extremely responsive and always willing to find a solution for the issue, even if there needs to be a workaround on the platform.
ChurnZero is perfect for companies looking to segment accounts and contacts for meaningful and intentional interactions and insights. As an EdTech company with schools and districts as our customers, we needed to segment accounts based on program type, and contacts based on their role. The segments allow us to do this and individually track account and contact progress, then make decisions and outreach based on our insights for each segment.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.5
NPS surveys
9
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
Not Rated

Using ChurnZero

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Segments
  • Accounts and Contacts
  • Success Centers
  • Journey Management as they align with the EdTech / Education customer lifecycle