Item: ChurnZero
Rating: 10
Author: Alex Price

Use Cases and Deployment Scope

We use ChurnZero to manage our renewal pipeline and monitor churn score changes, It is fantastic for this. I also use the tasks and call notes to filter through to salesforce to prevent multiple tasks. The segments and the plays also come un super handy - basically we use most of the functionality and I love it!

Pros and Cons

User Friendly
Intuitive
Creativity

creating segments
creating plays could be slightly easier
details behind parameters into the churn score

Return on Investment

increase in platform usage
strategic focus on where customers are using the platform
less wasted CSM hours

Alternatives Considered

I have used no others

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Usability

It is my daily lifeline into product usage and segmentation. Without it, I would be creating multiple spreadsheets and pages which I could lose or forget about. I have never used it before and within a matter of weeks I am up and running and coaching others on some of the functionality. Our CSM, Anca is also a legend and really helped me get set up and ready to take on the world.

Support Rating

I have never used support.

Likelihood to Recommend

When you have a book of clients who you need to monitor and prioritise, Churn Zero is the one. They really allow in an depth segmentation and customised approach which gives a perfect opportunity to be strategic in my role. Given we usually work with a large book of clients, this is invaluable to cut out the noise and spend time where it is needed. The plays then mean I can automate a lot of the manual outreach which comes with a customer account manager role - its just a game changer

ChurnZero is awesome

Software Version

Overall Satisfaction with ChurnZero