Overall Satisfaction with ChurnZero
We use ChurnZero to manage our renewal pipeline and monitor churn score changes, It is fantastic for this. I also use the tasks and call notes to filter through to salesforce to prevent multiple tasks. The segments and the plays also come un super handy - basically we use most of the functionality and I love it!
- User Friendly
- Intuitive
- Creativity
- creating segments
- creating plays could be slightly easier
- details behind parameters into the churn score
- increase in platform usage
- strategic focus on where customers are using the platform
- less wasted CSM hours
I have used no others
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes