Overall Satisfaction with ChurnZero
ChurnZero has allowed us to create more standardized ways of serving our clients, forecasting health, and implementing practices that allow our account managers to work on more accounts. We're a small company looking to put practices in place as we scale to ensure that we're doing things in the most efficient manner.
- Plays: Allows you to bulk send emails out to clients based on easy to make segments. Also, allows us to track success of a play. Previously, we had to work with our marketing team to send out any emails and it was an extremely bulky process that took far too long for the payout.
- Segments: Better than any other CRM reporting functionality. Allows us to more accurately look at portions of our clients based on different factors that are extremely easy to use.
- Health Scores: The customization allows us to really play around with different health scores as we figure out what good health across clients and services really look like.
- Transparency: Allows me as a manager to see a much better comprehensive look at my team's performance.
- Turnaround time: Sometimes my emails can go unanswered for a week or so and it requires us to follow-up. However, when we've needed Support, their support team is extremely responsive.
- We've been able to create a better way to forecast our revenue across the org.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes