Fantastic product, fantastic support!
September 30, 2023

Fantastic product, fantastic support!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

We use ChurnZero to automate and eliminate time-consuming manual email tasks, for providing onboarding resources to new customers, get information from customers at renewal, for project management on professional services, general account management and tracking, and more. We have a small customer success team, so time is very valuable. ChurnZero has helped us get back so much time, so we can focus on taking care of customers.

Pros

  • Automated onboarding and check ins with a personal touch. The emails come from their CSM, but their CSM doesn't have to manually send them.
  • ChurnZero alerts our CSMs when key things come up with our customers so we can act on them quickly
  • Flexible segmentation of customers allows for endless opportunities to target specific segments of customers with specific communications
  • Health scoring allows us to keep a pulse on the health of our customers and notify us when something is off.
  • Customer service is second to none! Fantastic support, implementation and ongoing account management

Cons

  • The UI can be a bit clunky in some areas. They are regularly releasing new features and enhancements to the product that are slowly making things more smooth and streamlined
  • The CS team can now email our customers with targeted information in mass where we could not do this without the help of our marketing team in the past
  • It allows us to provide a fantastic experience in half the time. Giving our CSMs more time to meet with customers and less time on checking off tasks
  • ChurnZero has made the CS team look good in our organization

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

It takes some time to get used to the UI and how to set things up, but once it clicks, its extremely powerful!
Top notch! Anyone I have ever spoken with at ChurnZero, from sales to implementation to support. Everyone is fantastic, knowledgeable, and professional, especially our CSM. She is incredible!
If your CS team is bogged down with manual tasks and emails, ChurnZero is fantastic. We reduced manual email check-in tasks by 75% in the first year. Its been quite remarkable. If you are looking for a great way to track the health of your customers or your book of business, ChurnZeros the way to go.

ChurnZero Feature Ratings

10.0
Product usage
Not Rated
Help desk / support tickets
10
10.0
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.0
Customer health trends
10
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
8
10.0
Role-based user permissions
10
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated

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