Fantastic product, fantastic support!
September 30, 2023
Fantastic product, fantastic support!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We use ChurnZero to automate and eliminate time-consuming manual email tasks, for providing onboarding resources to new customers, get information from customers at renewal, for project management on professional services, general account management and tracking, and more. We have a small customer success team, so time is very valuable. ChurnZero has helped us get back so much time, so we can focus on taking care of customers.
- Automated onboarding and check ins with a personal touch. The emails come from their CSM, but their CSM doesn't have to manually send them.
- ChurnZero alerts our CSMs when key things come up with our customers so we can act on them quickly
- Flexible segmentation of customers allows for endless opportunities to target specific segments of customers with specific communications
- Health scoring allows us to keep a pulse on the health of our customers and notify us when something is off.
- Customer service is second to none! Fantastic support, implementation and ongoing account management
- The UI can be a bit clunky in some areas. They are regularly releasing new features and enhancements to the product that are slowly making things more smooth and streamlined
- The CS team can now email our customers with targeted information in mass where we could not do this without the help of our marketing team in the past
- It allows us to provide a fantastic experience in half the time. Giving our CSMs more time to meet with customers and less time on checking off tasks
- ChurnZero has made the CS team look good in our organization
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes