Before Picking Webex Teams, Consider Alternatives
Updated October 06, 2020

Before Picking Webex Teams, Consider Alternatives

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams

We implemented Cisco Webex Teams across our whole organization over a year ago. We implemented it, along with the full Webex license for some users, over a year ago with the intent that it would improve communication throughout our organization as well as between us and our business partners. Webex Teams provides an alternative to email for enabling collaboration.
  • It has a lightweight and simple installation package that makes it easy for most users to get up and running.
  • The interface is fairly straightforward and most people can start using it right away.
  • It provides a repository for saving whiteboard from Spark boards.
  • It can be challenging to use Webex Teams for starting a simple chat with a co-worker.
  • Most of our users, for whatever reason, don't notice when a chat has been initiated or a message posted without actually opening the app purposefully.
  • It is strangely difficult to find other users in the same organization--whether they have completed their account set-up or not.
  • We have not yet realized a ROI with Cisco Webex Teams, after more than a year of being implemented.
  • The user adoption of Cisco Webex Teams is low so we are now considering alternatives.
  • One organizational committee is attempting to use Webex Teams to improve asynchronous communication, but the result of that effort remains to be seen.
We selected Cisco Webex Teams without seriously considering alternatives because it was part of a broader implementation of Cisco products, including networking appliances and security software. Unfortunately, we now have to look at other options because it doesn't seem that Webex Teams is really able to meet our needs for a simple communication tool in our organization.
I have not had the need to contact customer support for Cisco Webex teams, but I know that others in the organization did contact customer support during the initial implementation to resolve some technical issues with Active Directory synchronization. The issues were resolved in a timely fashion.

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We were looking for a tool that enabled easy collaboration and communication, especially within the org, and Cisco Webex Teams does not seem to be that tool for our company. I will send a message to a co-worker and that co-worker never sees it because he or she never opens the application, even though it's always running in the System Tray. Our users didn't adopt the tool and still prefer email or phone calls over using Webex Teams. I have used other Cisco chat tools in the past that were much easier, but those tools were really good at chatting and nothing else. Webex Teams tries to merge the capability gap between simple chatting and a more rich collaboration environment. I don't think it bridges that cap successfully, but perhaps that has something to do with our organizational structure.

Cisco Webex Experience

Cisco Webex Teams has helped us to maintain an open discussion between individuals and groups through its simple chat-style interface while most users are working from home during this time of the Covid-19 pandemic. Automatic noise suppression might be an innovation we are using without even realizing it. Users can personalize their individual accounts by changing the personal photo and by setting the status (such as "Working from home"). However, we have not used the real-time transcription or note-taking, nor do I see where those features are even made available to the end user.
We tried testing calling integrated with Cisco Webex Teams and we were dissatisfied with the results. At the time of this writing, the calling functionality is still not fully integrated. However, it's my understanding that Cisco is working feverishly to improve the calling functionality in Teams to create a unified client and to stop using the separate calling application. I trust that they will deliver a good unified client at some point; I'm just now sure when that will be. We also integrated StealthWatch Cloud into Teams and that works to send the Information Systems Security team alerts, which is helpful.
Cisco Webex Teams has been a great tool for us to lean on when--practically overnight--we went from everyone working in the office to having half our workforce work from home almost exclusively because of the Covid-19 pandemic. Users have learned how to use Webex Teams fairly quickly and it has helped us to maintain distributed communications that sort of take the place of ad hoc face-to-face conversations.