Clicktools helps us support a global complex business and understand our customers
December 03, 2015

Clicktools helps us support a global complex business and understand our customers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version


Overall Satisfaction with Clicktools

Clicktools is currently being used across three of our main corporate brands, one globally and the other two across multiple countries. Over time we will continue to introduce Clicktools across more brands/countries. We were looking for a one best way approach using a tool that would sync with Salesforce.
  • Mapping Clicktools to Salesforce is really easy, you can easily map to multiple objects or custom objects and you don't need to be a developer to do this, the average person can set this up quite easily.
  • Survey design is easy, you can use the one survey to cover a wider audience and make content relevant using question logic.
  • Clicktools supports a huge number of languages.
  • On surveys in multiple languages I would like the ability to choose how translations are synced on essay questions. You can map across the translation which is great for Chinese and English translation, but if answered in English it syncs English + English.
  • Would like to be able to sync additional information to Salesforce that will better assist us understanding where we need to focus our design of content, things like what language was chosen to respond in and what device type. We may be offering a survey in 10 languages but only 3 of them are being frequently used.
  • On multi checkbox question type if there are multiple lines to answer, the respondent only has to give an answer to one line in order to proceed even when the question is marked as required.
  • Using alerts to notify our account managers when we have received a concerning response has enabled us to act quicker thus helping improve client retention.
  • Clicktools has given us the ability to globally govern survey content and make comparisons across brands and countries.
SurveyMonkey doesn't have the mapping ability of Clicktools, it's limited in what objects you can map to. GetFeedback looks great but it has limitations around language and deployment methods.
Clicktools will work well for companies that want to integrate and have a limited number of users governing the system. It will also work well for global companies requiring multi-language set up. I don't think it would work very well if if you wanted larger groups of people logging in, building surveys and deploying because you can't lock down who sees what contacts.

Clicktools Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Respondent restrictions
Access controls