Item: Clicktools
Rating: 9
Author: Michael Sola

Overall Satisfaction with Clicktools

Use Cases and Deployment Scope

We are using Clicktools for surveys that are triggered when certain events or services are selected. We also use Clicktools as a primary contact intake form that integrates with Salesforce and eliminated the web to lead process.

Pros and Cons

Pros

Integration with Salesforce is core for our org.
Options for survey questions, I like being able to use different formats and having dependent type questions.

Cons

User management accounts - it would be helpful to have alternate user types so adding a user doesn't give them "god like" powers.
Reports of surveys is also an area that needs some work. For instance: when we ask a question with 4 choices we get back responses in the spreadsheet with just numbers; it's hard to recall and match up what the answer choices were to the number.