Great tool, difficult to implement
July 26, 2022

Great tool, difficult to implement

Auston Taber | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use it for our core business function tracking. Task list/responsibilites for each department, we use it as a CRM, and we use it to manage orders, knowledge (wiki), and more.

It's embedded in every part of our business.
  • Managing tasks and projects.
  • Knowledge/Wiki.
  • Personal to do list.
  • The dashboards need to be better. I frequently export ClickUp data elsewhere because it's not enough.
  • The speed is slow - it's difficult to demonstrate the value to the team when it's lagging.
  • The mobile app makes it difficult to input tasks on the fly - there needs to be a default task list.
  • Mobile app needs more improvements for managing groups of tasks.
  • Team complains about ClickUp frequently.
  • ClickUp has helped us track our productivity.
It's been great for managing one on ones and task lists. We have struggled with collaboration within the teams. Many people are confused and struggle to use it and there are many complaints.

We have struggled to train on the platform despite it being a core business tool.
Yes, we use fewer tools because of ClickUp.
ClickUp is simpler and has far more features than these platforms.

Do you think ClickUp delivers good value for the price?


Are you happy with ClickUp's feature set?


Did ClickUp live up to sales and marketing promises?


Did implementation of ClickUp go as expected?


Would you buy ClickUp again?


It's great for tracking actions goals and tasks, it's less useful as a CRM. We utilize it currently as a makeshift ERP system, importing our invoices, estimates, and POs, then relating those to orders which are related to the CRM section of our system.

Because of the complexity of what we have built, it's difficult to train on and explain the flow/process.

The amount of notificaitons needs to be adjusted, WAY too much coming in.

ClickUp Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Document Management
Email integration
Mobile Access
Timesheet Tracking
Project & financial reporting