I would not repurchase this software for a company of our size
March 29, 2020
I would not repurchase this software for a company of our size
Score 1 out of 10
Vetted Review
Verified User
Software Version
Field
Modules Used
- FIELD: Mobile Applications
- FIELD: Project Management & Collaboration
- Project Controls
- Opportunity Management
Overall Satisfaction with CMiC Construction Platform
Phase 1 was implemented for Field & PM users. Phase 2 (which we haven't finalized) is for Accounting and the rest of the employees. The hopes were that this software would streamline everything from opportunities to estimating, to active projects, and closeout. We wanted an ERP so everyone would be trained on the same software, using the same steps, and managers & ownership would have a high-level view of what was going on.
- Providing one place for collab contacts: instead of each PM/Superintendent having their own lists; CMiC allows for a centralized database.
- Change order screen: the lady that does accounting said that the change order screen is super easy to use and to run reports out of.
- Daily journal: on the mobile app Daily Journals are super easy.
- Submittal process is overly complicated; I can't get my PMs to use it.
- Meeting minutes: again overly complicated.
- Folder structure: It is painful that I can't pick and choose which folders get used on which project. This confuses the PMs, superintendents & collab users.
- Mobile app: Doesn't consistently work. Freezes, doesn't log in, doesn't download stuff, when trying to unfreeze the software it deletes whatever wasn't saved. Doesn't work well on HotSpots
- Estimating: this system does not handle estimating as we know it. It allows the PM to go out for additional pricing; not the initial estimating process
- Billings are unbelievably difficult. This is one reason we haven't implemented phase 2.
- Reports: most of the canned reports are quite bland. There's no way to manipulate the canned reports either.
- Training is NOT easy on this system; even with how much I've trimmed down for Clients & internal employees. I have clients refusing to use this system.
- It has been very painful. Doesn't work like what we were shown in the sales pitch.
- Team does not like the interface and workflow on what we're currently using it for.
- Hasn't helped with visibility.
- Clients have not been happy with our change.
- Can't create a job cost report to match (or come close to) our report. We've been told NUMEROUS times that this wouldn't be a problem, but it's quite evident it is.
- Sales communication to people implementing the training/system load doesn't seem to communicate.
- Most of the Help Desk Support I've talked to haven't read (or understand) the issue. I waste a lot of time trying to get a straight answer.
Out of the top 3 we decided upon CMiC because it wasn't the most expensive, it wasn't the cheapest, it had been around for 30+ years, they had large construction clients, they had construction clients that were our size and they were already getting ready to release the newer looking software interface.
Do you think CMiC Construction Platform delivers good value for the price?
No
Are you happy with CMiC Construction Platform's feature set?
No
Did CMiC Construction Platform live up to sales and marketing promises?
No
Did implementation of CMiC Construction Platform go as expected?
No
Would you buy CMiC Construction Platform again?
No