Great Product for managing travel and expense requests
April 19, 2022

Great Product for managing travel and expense requests

kommineni sainath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

If I remember correctly, some five or six years back when I went on my first business trip, we had an excel template sheet where we had to enter our expenses and then also attach the original receipts which as hard copies need to be submitted to the finance team in person which would take some time for these to be verified and processed. For some expenses, there were back and forth emails concerning the justification which again delay the reimbursement process which was really cumbersome. Now after a year or so, the concur travel and expense site was launched for all our employees, where we raise a travel and expense request with required details, upon manager approval all the flight and hotel bookings are done automatically without us needing to follow up. And also it is seamless in terms of submitting an expense where all we have to do is upload a soft copy of the receipt to the request and it gets processed quickly.
  • Travel Segmentation - If you have to cover multiple destinations
  • Approvals are quick
  • Easy to track expenses across the company
  • The Mobile app is very easy to use
  • Sustainability Aspect- For eg: Suggest flights that emit less Co2 per trip
  • More Analytics could be added
  • Concur website seems sluggish sometimes
  • Provides everything that facilitates the user to plan and book his travel
  • Reduces the time to reimburse the expenses
  • Also helps in the auditing of expenses very easily
  • The cost of the application is not based on the number of users but on the expense reports entered
We used a primarily predefined excel template which was very hard initially to enter the expenses manually and submit the receipts in the form of hardcopy to the finance team. We had to chase the finance team to process the expense reports which was really frustrating after a point. And they were very difficult for the finance team to analyze and then upload the details to our internal database.
We have our internal company website where our employees access all the information regarding the employee or events or activities across the company. Concur is integrated as part of this website so he can directly navigate to the concur website from this tool without having to enter any other credentials which are seamless.
Concur has provided the interface where could have additional travelers to a single request instead of raising separate requests and also the customization that is offered where you could be integrated with other travel vendors is truly innovative. The ease of uploading receipts and their segmentation which gives a complete picture is something that I really like about this tool.
Once we have submitted a travel request, the admin now has complete details which help them in initiating the bookings without the need of any email/call required to process the request. You have the complete audit trail of when the request has been raised and who has approved and when the tickets have been processed which eliminates any delay in the process. It's kind of a workflow where the different teams can work individually without any consultation.

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Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Microsoft Teams, Zoom
For any travel request, all I have to do is enter the travel segments and the dates scheduled along with project details the cost would be associated with which gives a clear picture to the manager who approves it. For expenses, it is easy to add multiple segments with the appropriate attachments and also a proper currency convertor that does base on the date the receipt has been generated. Easy to track the status of the expense report from anywhere without having to follow up with the manager/Finance team. Able to categorize the expenses based on their type in the portal. Easy reports that will help managers to have an idea of the expenses associated with a project function.