ConnectSkiesTheLimit is What CWC does for our team
July 14, 2017
ConnectSkiesTheLimit is What CWC does for our team
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We use this product to help manage our MSP model, managed services provider. We literally have the agent on every single desktop as a primary way to connect to those door stops and servers. We even allow some of our better customers to have remote access to their own desk tops within their company. Yes, of course, we charge for this. It is fast, it is reliable, it is smooth; easy to work with and most importantly when we have to do ad-hoc sessions the customer experience is perfect.
- Super easy installation even for the novice. You use what we often times have on the other end of an ad-hoc session.
- The navigation within the portal is extremely flexible we can group and categorize as we need to make changes on the fly with virtually no issues.
- Might be nice if we could drag and drop computers into groups.
- It would be awesome if we could add the registry on the workstations from a back end perspective.
- Super fast and easy connection to a workstation. For example, even though we use a CRM that has to be integrated, it's very nice to be able to open up my ConnectWise before the portal and be on somebody's desk top within three seconds. In other words I don't always need to open up a ticket and I could just jump on the desktop.
- The ability to have two technicians do remote sessions on the same workstation is awesome.
The interface and the overall experience is absolutely perfect.