ConnectWise for the every day I.T. Administrator
July 21, 2017
ConnectWise for the every day I.T. Administrator
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
ConnectWise Control is currently being utilized by the technology department here at Pettis County to provide both a way for IT Administrators to remotely access user workstations as well as a way for users themselves to be able to reach their workstations from outside of the work environment. It has been a fantastic tool to use in place of several other remote utilities.
- ConnectWise is fantastic at allowing control of what users or administrators are capable of accessing specific machines. It gives the ability to use it in a variety of ways given this flexibility.
- Quick. Quick. Quick.
- Fantastic response time when working on remote devices.
- Also has a mobile app that gives it even more flexibility and comes in handy for those unexpected times when IT Admins may need to get logged in quickly.
- The mobile app is the area most needing improvement. The left/right click system is hard to use and can be a pain at times to do tasks quickly.
- It takes a little bit to figure out the roles/rights/users/groups aspect of it all. It would be nice if there was a much simpler way to simply assign a new user to a specific machine or group of machines
- It has helped in reducing the amount of time I.T. Administrators have had to spend physically going to machines to fix simple problems.
We have used both TeamViewer and ConnectWise Control. Both provide a perfectly capable platform for allowing remote access to devices on our network, but cost was the overwhelming deciding factor in choosing ConnectWise over TeamViewer given both had similar capabilities and one was substantially cheaper. There are aspects of both I like, but in the end the difference in price is the sole reason.