Connect - Works for us
October 11, 2017

Connect - Works for us

Bruce Rosen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control is used by our company to provide remote support to our clients both on demand and as needed.

Pros

  • Fast access to remote computers
  • Quick installation for clients
  • Ability to transfer files to remote computers
  • Ability to run commands on remote computer

Cons

  • Should be easier to organize computers into groups
  • Have performance issues connecting to some computers
  • Have had a few computers where remote control fails
  • Better reliability
  • More user-friendly organization
  • Easier to delete and remove clients
ConnectWise is more cost-effective than LogMeIn but not necessarily as reliable or functional. It serves our purpose as a decent, inexpensive remote access tool.
Generally works well for on-demand remote control of client computers during help desk calls.

ScreenConnect Feature Ratings

Remote Administration
6.8
Screen sharing
7
File transfer
6
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
4
Session record
7
Annotations
7
Multi-platform remote control
5

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