Remote access made easy
June 11, 2019
Remote access made easy
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
When a client has issues on their computer or even a family member's computer, I use this product to connect remotely to resolve issues.
- Update Installations.
- Remote access to devices.
- Grouping of devices by company and device within.
- Allows me to have custom links on the taskbar icon.
- Upgrades on my server, make it an option to perform an upgrade from the admin screen to the software.
- Having it require a windows login even if the device is not locked. This prevents people from hacking and logging onto other systems without a password requirement. Currently, it only asks for the remote devices password if it is already locked.
- Better pricing for the small and mostly personal use of the product.
- Mostly allowing me to fix my 89-year-old mothers computer.
- Not having to travel to the client site.
- Break-fix time.
Selected because of the ease of use, pricing, and support.