Overall Satisfaction with Conversica
Conversica is being used exclusively by our Sales Dept for lead generation and lead re-engagement purposes.
- The response rate is typically very good.
- The Account Mgmt team has always been very responsive
- Managing the dashboard is very manual. Would recommend having reps manage the day to day vs. having a dashboard manager.
- The character limit on the messaging sometimes limits what you are effectively trying to communicate.
- ROI was great the first 90 days but diminished as the contract wore on. Too be fair, I do not believe we use Conversica to its fullest capacity but do so would mean to have a dedicated manager from our team, which we simply don't have.
- I believe Conversica can be a great tool, but it requires a lot of time to plan and execute on a daily basis.
SurveyMonkey, various email marketing platforms