Cvent is for Organizations that are serious about event management!
Updated July 24, 2023

Cvent is for Organizations that are serious about event management!

Tyler Manoukian | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

At Northeastern, we use Cvent for all registration activities and types of events. Our registration experience is generally open from 50 to 3000 invitees or registrants so our web design and registration experience is much more complex. We are often never doing the same thing twice and Cvent helps us manage that experience with the use of special registration paths, registration types, and session registration. We do multi-day complex events and simple one-off events. We also do a mix of virtual and physical events. Cvent is the one tool that had alleviated all of the registration issues that we have had!

Pros

  • Registration management.
  • OnArrival and onsite check in.
  • Mobile apps and CrowdCompass.
  • Other event product add-ons to suit your needs (travel, hotel).
  • Integrates with Salesforce!

Cons

  • The Salesforce integration is a little buggy and even one year into implementation, we are still working through issues.
  • [Badge] creation could be easier and so could the materials on buying stock. I get that Cvent wants us to order from them but it is more affordable to have it ordered yourself.
  • I wish you could link to other websites in the horizontal navigation on the website editor or even use pages links within Cvent so as to jump invitees around like a traditional website.
  • Social diagramming
  • Event management
  • Cvent integration with sales force
  • We can now generate ROI attendance reports since the check-in process is entirely accurate.
  • We can develop cleaner sites that are shareable, which has alleviated graphic work.
  • The budget tracking software is also useful for generating cross event reports.
We have not used many other event products. We used Attend and iModules before Cvent and those sites were not nearly as robust, comprehensive, or engaging. There is not another event management platform out there that also gives you interactive floorplans. I wish that was more integrated in Cvent though. I also feel like the CSN is overblown. Many of the hotels and venues on the platform do not use interactive floorplans.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Event Management go as expected?

No

Would you buy Cvent Event Management again?

Yes

As I mentioned in my first comments, Cvent is most useful for large, scalable, complex events that are multiple days long and incorporate many different types of guests, experiences, and speakers. The onsite technology is second to none. I do wish that there were more features included in the enterprise solution, such as PassKey.

Cvent Event Management Feature Ratings

7.1
Registration, RSVP, and ticketing
10
Email marketing
5
Livestreaming
8
Audience engagement
7
Event recording
9
Virtual booths
5
Networking
8
Event analytics
5
Online Events Collaboration ()
Not Rated
8.0
Branding options
8
Integration to Marketing Automation
8
Attendee list export
8
7.0
User authentication
7
Participant roles & permissions
6
Confidential attendee list
8
6.7
Calendar integration
6
Meeting initiation
7
Integrates with social media
5
Record meetings / events
8
Slideshows
6
Event registration
8
8.0
Responsive Design for Web Access
7
Mobile Application
8
Dashboard / Report / Visualization Interactivity on Mobile
9

Using Cvent Event Management

70 - They represent advancement, alumni relations, annual giving, development, and administrators
3 - We have tech comfortable event planners and administrators who seek to learn functions of the event management software when they are testing and running events
  • Integration
  • Multiple registration paths
  • Registration type name badges
  • We used it for registration on a boat
  • We have used all versions of OnArrival as well
  • Passkey
  • Attendee hub
  • Virtual streaming
I gave it this rating because i have been able to discover new and innovative ways to use the software each day i set out to use it. This is important as my needs are almost always changing. In the future I will probably experiment more with little known features when I have more time

Cvent Event Management Support

Cvent is always available by phone, email, or chat. The community is a top-of-the-line resource that enables you to find answers to most of your questions with just a few clicks. The self-guided trainings are very informative and helpful in problem solving. I'd like to see more features be added, commensurate with the rate of inquiries.
ProsCons
Knowledgeable team
Immediate help available
Support cares about my success
Slow Resolution
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
We have that included in our enterprise event management option because we have many inexperienced users
Yes - I had to have it escalated but it got handled. Sometimes i find that I have to explain myself multiple times in order to get an answer. That can be frustrating given how quickly we move and what is required of us. In the future consider dedicated support reps for certain clients.
During our Senior Week campaign, we reached out to Support at 8pm on a Friday night as that is when registration was launched. We got immediate supported. While we did have a brief disruption in registration and some unhappy guests, we had only about a hundred and fifty versus having to wait all weekend and potentially having thousands.

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