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Great event support, good add-on potential
May 25, 2021

Great event support, good add-on potential

John Voegtlin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We have used [Cvent Event Management] for the registration at our annual conference and expo for several years. We also made good use of the crowdcompass mobile app, contracted through [Cvent]. This year, we used it to pivot to a virtual event and host the entire thing using [Cvent's] Virtual Attendee Hub. In the future we may be moving to hybrid events and will probably continue to use them for both.
  • Registration
  • Customized payment options for individual sessions
  • Connections to extras like a mobile app provider
  • Pricing on support services is high (Virtual Attendee Hub)
  • Overpromising on new features or when they will launch
  • Registration
  • Ability to add-on virtual, mobile app, etc, if needed
  • Time savings
Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

No

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

Slack, Asana, Google Workspace (formerly G Suite)
As a registration platform, [Cvent Event Management] suits our one event per year model, the mobile app was useful, but did make our simple conference website a bit redundant. If you have a really extensive website in place for your event, [Cvent Event Management] may not provide a lot of extra value beyond streamlining and handling your registration. If you're hosting a virtual event, either be prepared to pay the high cost of their support services or be in an awkward position of being able to handle the technical aspects but having to jump through a hoop or two to get the small amount of support needed to troubleshoot small problems.