Overall Satisfaction with D&B Hoovers (formerly Avention)
At Neopost USA and also at Getty Images, we used D&B as the backbone to our Master Data Management platform. We regularly DUNS matched about 2 Million Customer and Prospect records against their pool of 500 Million records to cleanse and enhance our critical business data. We also implemented Hoovers as a means for our Customer Information team to easily look up and resolve miss-matching records as well as a tool for our Sales Reps to become intimately knowledgeable about their Customers and Prospects prior to the Sales Calls. Additionally, our Marketing team used D&B to supplement their targeting efforts and identify new prospective companies to add to our acquisition campaigns.
- Amazing source of data. The best, cleanest, most reliable database in the world.
- DUNS Matching process. Unparalleled in its accuracy .
- Customer Service. They make themselves an indispensable member of your team.
- Their order management process is cumbersome
- Negotiating can be difficult as their Sales teams always have to seek multiple approvals to move forward
- They don't advertise their big picture strengths and their transformative capabilities nearly well enough
- The ROI has been significant in terms of improved close rates, increased CRM adoption, end user satisfaction and effective marketing segmentation.
LinkedIn
Mintigo
InfoUSA
ZoomData
Mintigo
InfoUSA
ZoomData
We generate considerable data quality reports on a regular basis to check for unmatched records, newly created records and data that is missing critical attributes. We also run all sorts of industry-specific lists as we are targeting certain segments. Prior to Sales calls, we utilize numerous Company profile reports to educate ourselves prior to Sales calls.