DameWare makes a solid product
July 24, 2015

DameWare makes a solid product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

11.1

Overall Satisfaction with DameWare Remote Support

DameWare allows me to be connected to remote locations for instant assistance to staff. The greatest benefit is the ability to be connected to a remote computer while an outside vendor is connected.
  • Extremely stable software
  • Easy to configure and use
  • None
  • Increased staff efficiency due to quick response times
DameWare works very well in series with TeamViewer, which is used by our vendors.
The key question for us was DameWare's ability to connect while another vendor was connected. DameWare Remote Support works extremely well with other programs.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
9
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated