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Smooth and Simple
Updated March 05, 2023

Smooth and Simple

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy for rostering our administrative and nursing staff, and specialists.
  • Rostering.
  • Being able to sync it to our mobiles so we can see the roster at any time.
  • Communicating well
  • The specialists don't actually use Deputy and I am paying for them to use it as I need my other staff to see where they are.
  • We don't use it for anything other than rostering staff.
Deputy is Australia based which helps if there are any issues

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Deputy go as expected?

I wasn't involved with the implementation phase

Would you buy Deputy again?

Yes

As I stated previously there are 4 specialists that do not use Deputy but I have to pay for them for my admin staff to be able to view where they are.
No I have no insights into the implementation of Deputy
It is suited to small practices that just want a simple rostering service. It would be good if it connected to MYOB Essentials for payroll.

Using Deputy

7 - Reception, and Practice Manager, Nursing Staff
7 - As previously stated we have admin staff, nursing staff using and supporting Deputy
  • clocking on and off
  • monitoring other staff whereabouts
  • seeing where the surgeons are working
  • who is on leave
  • hours worked
  • We have not used it to the full capacity it can be used
  • Possibly to do payroll if it was compatible with MYOB
I have rated it as 10 as it is the most user friendly program we have found for the use we need it for.

Evaluating Deputy and Competitors

Yes - We have used Sling, as this was an American run product we preferred to use Australian based product.
  • Product Features
  • Product Usability
The fact that it was user friendly and Australian based. Also the fact that other companies have used it before.
I wouldn't change my evaluation and selection process

Deputy Implementation

  • Implemented in-house
Change management was a minor issue with the implementation - I had an in service where I introduced Deputy to staff and helped them load the program onto their phones. It was very easy to set up
  • staff not having current iphones to accept the program

Deputy Support

ProsCons
Quick Resolution
Good followup
Kept well informed
Support cares about my success
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes I did purchase premium support, even though I do not use all the features, which ever other level I purchased I could not get all that I wanted in it.
When I had problems with loading a new employee on they persevered until I understood what I was doing.
There are the odd occasions where someone at Deputy has not understood my question and it takes a bit for them to know what it is I am asking.

Using Deputy

ProsCons
Like to use
Easy to use
Technical support not required
Quick to learn
Convenient
None
  • scheduling
  • rostering
  • times
  • hours
  • wages
Yes - This is a great way of quickly looking at staff and who is rostered where