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Desk provides all you need in one place
July 02, 2022

Desk provides all you need in one place

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Desk.com

Desk.com is the customer ticketing system in use, we have all customers immediately linked from the Shopify platform with Desk.com, and from there, any customer emails and service needs are taken care of there in a timely manner. Also, customers can review our work and rate us and that's how we measure NPR and customer satisfaction on the platform.
  • NPR
  • Ticket assignment and timing
  • Reply to customer needs
  • Easier integration with Shopify
  • Easier integration with HubSpot
  • NPR skyrocketed now that it's monitored clearly via Desk.com
  • Optimized ticket response time
Overall, it performs a lot better than all three combined, with a lot fewer glitches and a lot more user-friendly and user experience efficiency. Any new link that needs to be done, takes a lot less time to execute on desk compared to the three others. Simply advanced when it comes to execution this platform is.

Do you think Desk.com (discontinued) delivers good value for the price?

Yes

Are you happy with Desk.com (discontinued)'s feature set?

Yes

Did Desk.com (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Desk.com (discontinued) go as expected?

Yes

Would you buy Desk.com (discontinued) again?

Yes

Extremely user-friendly and easy to use. Ability to integrate as many apps as possible to solve every business need. ability to custom-code and chat with support within the dashboard. Desk.com is very easy to use. I find it more leaned to wards sales and pipeline though rather than a full CRM. So would like to see a similar dashboard just for ticketing and customer service.

Desk.com Support

I always get the support and needed answers in a timely manner. Whether by email, ticket, or call. There's always a solution available or a potential one available. Everything is clear and straight to the point in customer support from Desk. I didn't face any difficulty so far with that.

Using Desk.com

Because its complex feature capabilities make it possible to do what's needed in any case scenario. It is easy to navigate, quick to execute, and fully linkable across multiple apps and platforms. The only drawback is that it's not cheap especially if I need to add more users. Also, it keeps adding the right feature set when needed and gives the right tips on what to add.