Item: Dialpad Ai Contact Center
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Dialpad is simply our main communication tool for all our inbound and outbound calls. Given its reputation, the usage of Dialpad is seamless and with no issues or drama. This tool deserves no negative reviews whatsoever.

Pros and Cons

Calls.
Recordings.
Call logs and stamps.

None.

Return on Investment

None.

Alternatives Considered

Zoom

Dialpad is on a different level or if not, just the same.

Key Insights

Do you think Dialpad Ai Contact Center delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Contact Center's feature set?

Yes

Did Dialpad Ai Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Contact Center again?

Yes

Other Software Used

Jobber, Google AdSense, Linxup (formerly Agilis Systems)

Likelihood to Recommend

Very convenient to use - be on the PC or Phone. Did not imagine that a tool like Dialpad will allow you to focus on other things or even make you want to do some errands simply because of how the Dialpad was intelligently designed. Dialpad is strongly recommended it. I heard that there are still a lot of things to discover in Dialpad. Whatever that is, I am excited.

Dialpad

Overall Satisfaction with Dialpad Contact Center