Beautifully Easy
July 22, 2021

Beautifully Easy

Kethry Tiggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We use Dialpad Talk for our law practice. We have a small team at the moment--only three users. But we need our phone system to be robust and reliable in order to keep up with the chaos. Dialpad Talk's clean and informative user interface allows us to manage calls and texts seamlessly as they fly in and keep up with the information other users have given to clients. It also gives us several options for keeping records of calls made to or received from clients, which is crucial with a law practice and certainly helpful in managing and running a business.

The only thing I take issue with is that the mobile app could use a bit of help. It has some bumps when it comes to answering calls, in part because it is really built to forward calls to your cell phone. You can disable that and get calls via data or WiFi, but it's not as smooth as with the desktop app.

Overall, Dialpad Talk gets the job done and it's easy to use, which is everything I need as an administrator.
  • Nice interface that is easy to navigate
  • Simple to change information--you can click right on the contact's name on the main page to update it
  • Good help documentation; I can almost always find what I need to know from the help articles, and if I can't, customer service is always super helpful
  • Consistency. I can always expect that if a call didn't come through, it was for a locatable, easy-to-fix reason or even on the other caller's end
  • Call forwarding can sometimes bypass important features, like call recording
  • The mobile app has less functionality than the desktop app, which isn't surprising but can be inconvenient
  • Contacts do not update across call lines. So if an operator receives a call from a call line, it shows as a new number even if the call line has the information saved
  • Call recording and transcribing
  • Combined call and text history
  • Comprehensive help documentation
  • Responsive customer service
  • Consistency with customers

Do you think Dialpad Ai Voice delivers good value for the price?


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I can't really think of a situation where Dialpad Talk wouldn't be a good option. Perhaps for someone that needs a super robust and solid mobile app, it wouldn't be the best of the best but it would still get the job done. For a solo worker, it has a good interface and easy to use functions. For a large company, it has flexibility and organization. Good for just about everyone.