Item: DiscoverOrg (discontinued)
Rating: 9
Author: Verified User

Overall Satisfaction with DiscoverOrg

Use Cases and Deployment Scope

DiscoverOrg is a great tool for understanding competitors or other organizations in a similar space. This is being leveraged as both a sales tool and one for recruiting. This is crucial for identifying IT talent with the same technology background or within a certain mile range, including email addresses and direct phone numbers.

Pros and Cons

Pros

Stays current and up to date
Full contact information
Org Charts

Cons

Larger database
Larger Global footprint
Additional technologies (more search criteria)

Return on Investment

Increased efficiency
Quicker time to fill
Larger IT candidate database

Alternatives Considered

I was part of testing recruiting software and tools across all verticals. When it comes to size of database, search ability, and exported information this is as good as it gets. Not only that, but DiscoverOrg is doing that for the IT and finance vertical, both of which are very difficult to identify and approach talent. It is hands down the best tool for prospecting and identifying passive talent.

Other Software Used

LinkedIn Talent, Dice Open Web, Oracle HCM Cloud (including Taleo), SmartRecruiters

Likelihood to Recommend

Identifying and targeting IT talent in specific locations or with a specific background.

DiscoverOrg (discontinued) Feature Ratings

Evaluating DiscoverOrg and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability
Existing Relationship with the Vendor

Evaluation Lessons Learned

Would change nothing!

DiscoverOrg Support

Support Rating

Great customer service and support team.

DiscoverOrg (discontinued) Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Yes, same day!

Exceptional Examples of DiscoverOrg (discontinued) Support

Ben Croll is a great contact and has always resolved any issues ASAP.

Using DiscoverOrg

Usability

Straight forward

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	Requires technical support

Easy Tasks

Searching
Selection
Exporting

Difficult Tasks

Confusing
Many options
Searching for specific technology

Comments

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Amazing ROI, Great passive talent database