It does exactly what we need it to do
June 02, 2021

It does exactly what we need it to do

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Video
  • Drift Automation

Overall Satisfaction with Drift

We are using it in our marketing efforts to help navigate our website and our sales team uses it to schedule demos and meetings. The chat bot has multiple scripts that cover most of our basic questions and works great to save us time and drive SQLs.
  • Saves us time with automations
  • Increased our scheduled meetings and demos
  • Video function is great for quick things
  • The upfront setup takes time and we used an agency to help us set things up
  • Increased our speed to scheduling a meeting with sales by a significant amount
  • Outreach
Drift did a better job with the automations and providing what we needed. We also appreciated the price tag of this tool compared to others.

Do you think Drift delivers good value for the price?

Yes

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

Yes

Did implementation of Drift go as expected?

I wasn't involved with the implementation phase

Would you buy Drift again?

Yes

If you have a lot of traffic to your site, it is beneficial to help with routing questions and as a front line to helping customers.