Free and Easy to Use
August 31, 2019

Free and Easy to Use

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dropbox

Dropbox is used by five members of our company. We use it mainly for our logo, graphics, sales sheets, etc. so that any of us can access it without needing someone to email it to us. Having the app on our phones allows us to access the documents and graphics anytime anywhere. It’s incredibly convenient and allows me to be productive even if I’m away from my laptop.

Pros

  • It has an app so you can access your files from any device.
  • The free version has a large amount of storage.
  • You can grant access to individual items or folders so any sensitive documents stay private (like employee reviews).
  • It allows you to save to your camera roll, share, and print directly from the app.
  • Each user can link Dropbox to three devices as part of the free version.

Cons

  • When being contacted that we were almost at our storage limit, they wouldn’t simply send me information on a business account showing the features and cost. They insisted on a phone call, which took four times to finally make happen due to scheduling errors on their part. They’ve since fixed that and the information is available online.
  • We currently use the “Basic” version, which doesn’t have a fee associated with it, so there’s no investment. As we continue to grow, that may change.
It’s extremely easy to use on any device. I can set access to whole folders or only certain files. I can print, share, and save with very few clicks. I’m able to save high-resolution photos without taking up a ton of space on my phone and can send a link to those files that are too large to email or text.
I’ve never had to call their support line, which is why my answer is in the middle. The only interactions I’ve had has been with the sales team. They were a bit unorganized with scheduling, but I’m still on the free version, so I felt like maybe I wasn’t a priority for them at the time.
They work similarly as far as sharing and storage, but Google Drive does give you more storage for free than Dropbox. We are contemplating moving everything over, but we haven’t had the time to try it out yet. We use Google for a lot of work-related tasks, so it would be a natural transition only if the sharing and privacy functions are similar.
It’s inexpensive, easy to access, and allows you to store everything without taking up storage on your phone. When I need to make a social media post with one of our stock photos, I save that one photo to my phone and then I can delete it. Depending on how many photos or documents, it’s also great for sharing family photos that may be too large to email or post to social media.

Dropbox Feature Ratings

File Sharing & Management
9.6
Versioning
9
Video files
9
Document collaboration
10
Access control
10
File search
10
Cloud Storage Security & Administration
9.0
User and role management
9
File organization
9
Device management
9
Cloud Storage Platform
9.0
Performance
9
Reliability
9

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