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Excellent product with excellent support network
February 06, 2020

Excellent product with excellent support network

Tim Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We're Currently using Dynatrace for IT to support our Underwriting Platform and the suite of applications.
We've only been using it for half a year, but our intention is to roll it out across more departments and workflows as we gain experience with the tool. We're using it to diagnose performance issues in our applications, notify us of outages and crashes for essential services and hosts, and give us performance baselines for business transactions.
  • User session monitoring, being able to see individual users, their workflows and the speeds and issues they may have encountered.
  • Application level monitoring, overall trends for applications across hours, days, weeks and months for comparison purposes.
  • Some features have moved locations following updates and the communication could have been improved.
  • Some functionality has been missing or removed without explanation, nothing major but minor annoyances. Some has been added back shortly after but not everything.
  • Diagnosing problem areas has lead to application improvements resulting in overall faster response for some of our crucial business applications.
  • Peace of mind monitoring a wide variety of services and hosts, rather than needing a wider variety of different applications.
AppDynamics was more business focused, less performance focused from the POC that we did.
Performance was our primary focus, Dynatrace offered more options for analyzing and finding areas of improvement. Dynatrace also offered business metrics as well.
All interactions with staff members, whether in person, phone, email, forums or chat, has been nothing but positive. Very knowledgeable, very friendly, prompt responses. Lots of online tools like courses, videos and documentation available as well.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Performance management and monitoring are becoming more critical in an increasingly digital landscape; if your servers are slow, or down entirely, customers are very easily able to find alternatives that will perform better. Staying on top of response time trends and keeping high uptimes improves customer satisfaction, increases customer retention and increases revenue across the board. Dynatrace is able to diagnose and alert different people and teams about issues immediately.

Dynatrace Feature Ratings