Dynatrace is an excellent APM
February 07, 2020

Dynatrace is an excellent APM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace blankets our primary customer and investor portals. It provides critical operational support to the infrastructure and application teams in order to identify and resolve problems rapidly. Dynatrace also provides major business metrics that are reported and socialized across Senior Leadership and above.

Pros

  • Easy to manage and project license consumption/spend.
  • Dynatrace self-instruments services and it is lightning fast to onboard new hosts.

Cons

  • It can be challenging to teach others Dynatrace, as troubleshooting is the culmination of skills acquired over time, and mileage varies greatly among experience and skillset in a support department.
  • Guided AI assistant when doing tasks, such as dashboard creations, graph creation, alert creation.
  • Improved MTTD/R.
  • Helped us understand our dependencies in a mapping context (CI Export to ServiceNow).
Dynatrace support is world class and always willing to listen and approach challenges honestly and openly.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is very well positioned as a the choice APM at most any web firm on the internet that has SLAs and is customer-focused. A little more UI polish would be a nice addition, more simplified and inline with their competitors - alas, Dynatrace is in its own league in the APM space.

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