A Fantastic Tool for All Types of Expenses
November 30, 2021

A Fantastic Tool for All Types of Expenses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Since our organization is a large law firm, we use Chrome River and only Chrome River for all our invoice payment processing, expense reporting, and reimbursements. It helps us organize and easily keep track of all invoices that are submitted for payment from our many vendors, and it also helps staff and lawyers submit expense reports for the many reimbursements they need to receive from things like travel, dining with clients, or professional development.
  • Invoicing
  • Expense Reporting
  • Record of Payments and Vendors
  • Image Upload Size Restriction
  • Search History for Invoice Submissions
  • Better way to catalogue vendor addresses vs payment addresses
  • Reduces the [number] of late fees from vendors since things are more often paid on time
  • reduces the time spent on our Help Desk answering questions on how to submit reimbursement expenses for our staff since the product is so easy to use
  • Increases productivity for our managers and supervisors since they can easily outsource accounting needs to their chosen delegate (a great feature)
It is very easy to set up and it has a clear way to track the routing and approval stage that the expenses are in. I can easily see what stage of processing an expense is in when asked by my supervisor or by a vendor. Each user's interface can be customized to be able to do exactly what they need to do without any additional confusing features.
Our accounting payment system works very well when integrating with Chrome River. As an IT Projects staff, I am able to submit invoices for payment processing and track their completion in real-time with our accounting department. This eliminates the need for me to constantly reach out to the accounting process for status updates when I am trying to resolve a late payment or payment status with a vendor. It requires little extra work from our IT department in managing and setting up this integration.
I give it this rating because I use it daily, and I rarely run into issues with it. Our staff and lawyers can also easily submit expense reports from their phones, so they can be sure that they can get reimbursed for all their expenses as soon as they have the receipt. It makes it easy for them, as an example, to upload a restaurant receipt immediately after they have dinner with a client since they can do it from their mobile device.
This software is basically just the other end of Emburse Chrome River and works in almost the exact same way. They both work well together and I think they are easy to use for any staff, no matter their level of technological knowledge. I would recommend an organization to use both of them if needed.
I gave it this rating because I have not had any issues with the support side of Emburse Chrome River. If our product isn't working, or has maintenance scheduled, it's very easy to contact support and find a resolution or a temporary work around. Also, maintenance is done in a timely manner and we rarely have extended periods of software down times.
Emburse Chrome River is a highly suitable tool for any organization that is processing invoices for payments from many different vendors. It also works well for any organization that needs to have an easy tool for its staff to do expense reporting for reimbursements. I honestly think it is appropriate for any organization that needs to have an easy way for the Accounting Department or general staff to keep track and submit things for payment, although it probably works best for organizations that are larger than 50 or so staff.