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Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud

Overview

What is Bloomreach Commerce Experience Cloud?

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they…

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Recent Reviews

Great tool

8 out of 10
February 12, 2024
Incentivized
We use it to send out emails to our customers. to evaluate and analyze the customer base. We use it for questionaries. We also use …
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Bloomreach Review

7 out of 10
February 12, 2024
Incentivized
We use Bloomreach for its customer data analytics, marketing automation, A/B testing, and personalisation tool. The tool allows us to …
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Great

9 out of 10
February 06, 2024
Incentivized
From Bloomreach Commerce Experience Cloud, we use Engagement the most. Originally, its purpose was to set up mailing scenarios based on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • API (68)
    7.9
    79%
  • A/B testing (42)
    7.9
    79%
  • Email deliverability reporting (43)
    7.6
    76%
  • Dashboards (44)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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What is Bloomreach Commerce Experience Cloud?

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.bloomreach.com/en/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Tour of Bloomreach Discovery

app.getreprise.com

Tour of Bloomreach Engagement

app.getreprise.com
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.5
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.6
Avg 7.6
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Product Details

What is Bloomreach Commerce Experience Cloud?

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they shop. Amplified by the speed and scale of Loomi, Bloomreach's AI for e-commerce, this creates endless new paths to purchase. Bloomreach products include: Engagement, a marketing automation platform; Discovery, an e-commerce search solution; Content, a headless CMS; and Clarity, AI-powered conversational shopping. The company has multiple AI patents and serves global brands that include Williams-Sonoma, Bosch, Puma, and Marks & Spencer.

Bloomreach Commerce Experience Cloud Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM
  • Supported: Third-party software integrations

Bloomreach Commerce Experience Cloud Screenshots

Screenshot of Funnels that simplify targeting.Screenshot of Retention provides insights about impact of changes in a product and the impact of major marketing campaigns.Screenshot of Web layers with A/B testingScreenshot of Drag and drop campaign editorScreenshot of WYSIWYG Email editor & Fully customisable Email templatesScreenshot of CRM with 360° customer behaviour historyScreenshot of Single Customer View detailScreenshot of Bloomreach Engagement dashboardScreenshot of Asset managerScreenshot of Experience managerScreenshot of Experience manager - banner

Bloomreach Commerce Experience Cloud Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUS, UK, EMEA, DACH, CIS, CEE
Supported LanguagesBengali, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified), Maltese

Frequently Asked Questions

Adobe Marketing Cloud, Emarsys, and Tealium Customer Data Hub are common alternatives for Bloomreach Commerce Experience Cloud.

Reviewers rate Lead nurturing automation highest, with a score of 8.4.

The most common users of Bloomreach Commerce Experience Cloud are from Mid-sized Companies (51-1,000 employees).

Bloomreach Commerce Experience Cloud Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)47%
Enterprises (more than 500 employees)23%
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Comparisons

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Reviews and Ratings

(249)

Attribute Ratings

Reviews

(1-25 of 54)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Bloomreach [Engagement] has an intuitive and user-friendly platform. People with experience in CRM and creating automated programs will have a shorter learning curve and fast process. In general [though], every marketer could become a DM specialist/automation specialist in just 3 months thanks to this platform and the courses offered.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall a good experience, but some of the features in the backend could use a review of the UX. For example on sites that will use multilanguage, there are often multiple places on the same page where you need to set the language parameter.
May 06, 2022

Good experience

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is very straightforward, however, when we need to set complicated conditions it was hard to build by ourselves. We needed support from the Bloomreach engineer. Also, we have to learn Jinja to create personalized content. This is painful for marketers who are not regular users of the tool.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Bloomreach's platform has a great set of services that we rely on for testing our proposed new Web features before adding these to our site. The platform itself is a little too complex in my view. Most Bloomreach users are likely busy so having to learn a complicated platform requires a lot more time and support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Many tools of Bloomreach Exponea are very well designed. For example, Weblayers, emailing scenarios, and reports. Unfortunately, there are still tools that require development, mostly surveys, and experiments. A very big problem is also the limitation of Reports to 10,000 rows.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
As I wrote before, the platform is easy to understand, you do not have to be familiar with any analysis or IT-related software (you do not have to understand SQL or JAVA, or any other programming language). You only have to click the right buttons. On the other hand, this can be a negative thing, because this can slow down a process, that would be faster by using a programming language.
March 28, 2022

Bloomreach review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The opportunity to leverage our current product features data to enrich other features and functional capabilities that are offered by Bloomreach. Having business services help guide tuning and optimizing our site search. Gives us much more insight and personalization across our site than we have ever had before, and the analytics allows us to harness this information across other marketing aspects.
Martin Neumahr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability is great. Of course, they are a few UI/HCI/UX things that can be better, but we already wrote that to our fantastic support. Every new release of the app has something new that helps us with orientation in this awesome program. But it doesn't have so much impact on the whole usage.
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