Good product for a specific need
Marco Escobar | TrustRadius Reviewer
January 22, 2019

Good product for a specific need

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

EZ Texting is used as the backend product to our Kerauno system. It is used currently as a one to many "See something say something" platform for some of our clients. I show users how to create new groups, have folks auto-register using shortcodes, create drip campaigns, pools, etc. They also use it, when necessary as a bidirectional technology to have an anonymous (to the recipient) communication path for school districts and the SSSS program.
  • One to many texting.
  • Short code sign-ups.
  • Group/category grouping to direct messages toward a specific subset.
  • Contacts/CRM integration.
  • Drip campaign creation (interface is clumsy).
  • Pool creation is a bit tricky.
  • Scheduled auto responder for "out of office" times.
  • Gave us another tool to help clients achieve their goals
  • Various forms to "skin the cat" so to speak when using SMS
Honestly, I haven't personally sought out other technologies to use. From my understanding, the reason for the selection was simply that the API was the most robust and easiest to leverage easily and with the greatest tool set. Integrateability is a huge selling point for an SMS communication system.
General "text blasting" is the sweet spot for me. Additionally, category (group) specific "blast" messaging would also be a strong suit. Auto enrollment in text messaging could also be perceived as a strong point for EZ Texting. I would think an emergency scenario would be ideal use-case (i.e. employee outbound messaging in cases of natural disaster or weather-related communication).