Item: EZ Texting
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Here's how EZ Texting empowers our clients to thrive:

Boost Sales and Traffic: We create targeted text blasts to keep clients informed about exciting flash sales, limited-time offers, and clearance events, driving more customers through their doors.

Reduce Missed Appointments: Say goodbye to no-shows! Appointment reminders ensure clients receive timely notifications, significantly reducing missed appointments for services like in-store styling.

Gather Valuable Feedback: We leverage EZ Texting's easy-to-use surveys to gather real-time customer opinions on new collections and service quality. These insights empower clients to make data-driven decisions that keep their customers happy.

Pros and Cons

Unlimited Contacts
List Growth Tools
Drip Campaigns

Expensive
Customer Service
Sending Issues
Delays

Return on Investment

Contact List Growth
Upselling Opportunities

Usability

Easy to use. Had no issues navigating in the web app. We were a little confused when we created multiple phone numbers as we weren't sure which number was receiving the texts.

Alternatives Considered

Podium and Attentive Mobile

Attentive Strengths: Highly focused on SMS marketing for e-commerce, Advanced automation and segmentation capabilities, Deep integrations with Shopify and other e-commerce platforms, and Excellent use of two-way conversational messaging.

Weaknesses: More expensive than EZ TextingNot as well-suited for non-e-commerce use cases.

Best for: E-commerce businesses looking for sophisticated text-based marketing to drive sales and build customer relationships.

Key Insights

Do you think EZ Texting delivers good value for the price?

Not sure

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Would you buy EZ Texting again?

Other Software Used

Semrush, Ahrefs, Attentive Mobile, Conductor

Likelihood to Recommend

EZ Texting excels at reaching your target audience. It offers scheduled group texts, interactive replies, and customizable campaigns for sales or informational purposes. This makes ongoing engagement with both new and existing users straightforward. However, be aware that some desirable features come at an additional cost within the platform's tiered pricing structure. At times, the platform can feel less intuitive when used by multiple team members simultaneously.Despite the pricing complexities, EZ Texting was a valuable tool for us. It allowed seamless interactions with existing users and helped us design effective campaigns for recruitment and outreach. The web-based app and excellent performance on smart devices are definite pluses, outshining some competitors in this area.

EZ Texting: A Solid Option with Room for Improvement

Overall Satisfaction with EZ Texting