Efficiency for Everyone
May 22, 2023
Efficiency for Everyone
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We use the Freshdesk platform to funnel inquiries to various department emails into one central place. Our entire department picks the inquiries they answer and I am able to oversee all interactions and coach them as needed.
- Solutions
- Canned Responses
- Simplifying communication
- Reports for agent AHT
- Faster resolution times
- Easier research on previous inquiries
Our customer satisfaction has increased as we reply faster, have pre-approved responses, and can look at their previous inquiries if needed.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes