Freshdesk is a great learning tool for education
April 03, 2023
Freshdesk is a great learning tool for education
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
General IT issues before going to remote helpdesk for further troubleshooting. Freshdesk is used to train new students in a helpdesk environment and assist other staff and students on center in real life/ real time environments. Once the issue has been troubleshooted, we resolve the issue or walk staff through putting in tickets in their own companies helpdesk.
- Free.
- Agent Management (Signatures, automatic emails)
- Knowledge Base Articles
- Merging Tickets
- Multiple Agents per ticket
- Hands on for students
Freshdesk is being used as a learning platform for students and not actively trying to increase customer satisfaction and or retention. That said, staff around center have been really happy to have an extra 10 IT techs on center to assist them with general information. From plugging in computers to creating electronic signatures, we help to the best of our ability.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes