Freshdesk - Communicate, Track and Produce - Fresh as Can Be !
April 03, 2023
Freshdesk - Communicate, Track and Produce - Fresh as Can Be !
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use it daily to manage support and procurement requests from staff and clients. The product helps us with communications, request tracking, and problem resolution. We use it both internally and externally. The automation features are also helpful for procurement and inventory management. Our team of eight use it on a daily basis.
- keeping track of communication
- enabling management of a high number of requests / tickets
- automation
- The GUI could be improved - the information in the list view and columns dont "jump out" for you like they do with other products such as Jitbit
- The canned responses needs to be improved for reliability and ease of use - too many clicks.
- More integration with Teams and M365
- definitely faster resolution times with respect to problem resolution
- has made procurement much easier by allowing automation and tracking
- communication with clients improved and simplified
I think it has enhanced customer satisfaction vis-à-vis our improved response rate and time and simplification of communication.
Freshdesk has better tracking of communications with clients / customers
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes