When Good Turns Basic
April 09, 2023
When Good Turns Basic
Score 8 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
Freshdesk is begin used to manage customer support tickets and is also used internally to delegate tasks among team members. We have our own platform that generates email notifications regarding case statuses and ticket emails get converted to tickets in Freshdesk so our agents can check up on case status and also update our clients.
- User interface
- Automations
- Ease of use
- Audit Logs, audit logs currently don't cover any admin changes
- Lower SLA timing under 15 mins. Currently only 15 mins in the minimum SLA that can be set
- Message automation for WhatsApp source tickets
- Faster resolution times
- Cost to serve
- Accelerated time value
We have not measured this
Very easy to use and interface is great. But advanced features and app intergrations are lower than competition
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
No
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes