FullStory is an integral part of our tech stack
March 06, 2023

FullStory is an integral part of our tech stack

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use FullStory for software analytics and session recordings. We use it to find UX pain points, UX opportunities, and how our customers are using our product.
  • Session recording - it's very easy to navigate through session recordings
  • Funnel analytics
  • There are A LOT of reporting features and it can feel daunting to learn them all, even for a seasoned user.
  • We have become fully dependent on FullStory to complete our product discovery. Watching users actually use the product is now an integral part of understanding how we're doing at serving out customers.
I did not participate in implementation
I've ever contacted support
FullStory is very easy to use and very comprehensive compared to it's competitors

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

FullStory is a great tool for anyone who wants to know more about how users interact with their platform.

Fullstory Feature Ratings

Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
4
Heatmap tool
Not Rated
Click analytics
Not Rated
Scroll maps
Not Rated
Form fill analysis
Not Rated
Conversion tracking
Not Rated
Goal tracking
Not Rated
Funnel Analysis
Not Rated
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated