Quickly learn the "what" so that you can spend more time on they "why"
March 07, 2023
Quickly learn the "what" so that you can spend more time on they "why"
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We utilize FullStory for several functions ranging from customer support through understanding our users better on the product side. Being able to quickly share a link to review user sessions allows departments to quickly collaborate around insights and/or problems users may be experiencing and to act on them in a quick manner.
- Easily shows you the "what" users are doing.
- Allows you to quickly segment users based on different criteria to evaluate behaviors or trends.
- Makes it really easy to collaborate around issues that users are having.
- Allows you to easily create dashboards, funnels, and metrics to compile data on what users are doing.
- FullStory's pricing model around sessions can work really well for you or potentially work against you depending on your product setup.
- Quicker understanding of issues while running a beta with users on a new feature.
- More issues clearly resolved from customer support being able to see exactly what issue the customer was having.
I have not selected or evaluated other products.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes