Reduze PBX/VOIP Management Headaches - Chuze Fuze
April 20, 2018
Reduze PBX/VOIP Management Headaches - Chuze Fuze
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
Overall Satisfaction with Fuze
We are using Fuze at 60% of our sites and growing. We will eventually be using it across the entire organization. Fuze addresses a number of business issues including multiple disparate phone systems, high number of supplier accounts and invoices to manage, and multiple systems to manage call for phone support issues. With Fuze our IT department can pay one invoice for all voice, video and IM services. We can call one place for support issues. We can go to one place to manage accounts and user information. On top of all that, with Fuze, we have a DR site for our phone systems!
- Fuze is now on a faster development cycle, implementing a lot of new features and bug fixes at a faster rate! This is great because you can tell they care about the product and getting features in that customers want.
- Fuze has great project managers and support engineers to help see the deployments through from beginning to end. We don't have to worry about missing anything in the deployment, despite having quite a few different locations with different call flows, equipment etc.
- The core features of being able to make and receive calls works right out the gate, every time. We've never had issues after a deployment of not being able to make or receive phone calls.
- The Fuze Desktop application works incredibly well and has been updated quite a bit in the past 6 months. 10/10 on design.
- Fuze could do a better job of encompassing paging equipment solutions into the project implementation. It seems this is usually always tied to the phone system and when this changes we've had issues with paging not working on the days or even weeks after go-live on the Fuze phone system. Having one or two proven solutions to offer that they know work right out the gate with Fuze would be nice, as many of our manufacturing plants need to upgrade these paging systems anyway.
- Fuze could provide help on user-onboarding to make sure we're getting the most out of our product. We've had issues getting our users to make that culture-shift to using IM.
- I'd like to see easier device management available to the user to be able to easily switch between which devices I'd like to ring on. Many times If I decline a call on one device, it continues ringing on the other two.
- It would also be nice to see some simpler AD integration options for user authentication.
- The Fuze App for Android is buggy and I have trouble joining meetings at times. It also takes quite a bit of battery. Instant messaging is nice, in the app. Overall, could use some work.
- Cisco Unified Communications Manager (Call Manager)
CallManager requires servers, Voice routers, independent PBX providers, SIP providers and admins who know how to manage all of that. Fuze alleviates the need for Cisco VOIP and telecommunications experts and simplifies and consolidates every site onto a single hosted platform where the only devices we have to worry about are our phones. It includes support as well so users can engage Fuze support directly for call flow changes, or support for lines or anything else in the system. Cisco charges extra for this, but it is bundled into the Fuze per-line cost.