Item: Fuze
Rating: 9
Author: Jigar Patel

Support Rating

In the case of support, they have come a long way I'd say. The support wasn't the best at first. It was fairly average. But they have improved a lot over time that we've been using Fuze. I think as the company has grown in size and customer base, so has the support, which is opposite to other companies whose support degrades when they grow. But Fuze has consistently improved support.

Implementation Rating

I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.

Use Cases and Deployment Scope

Fuze is used across our entire enterprise including offshore offices. Being used as our primary means to call in and out of our organization. It helps all employees to connect with each other with real ease and convenience. We also use the Fuze app on our phones which is of real help when we are travelling as the only thing you need is an internet connection to make calls through the Fuze app. It solves the business problem of being able to provide 24/7/365 connectivity among employees.

Pros and Cons

One of the most useful features is the MERGE. It allows you to combine two ongoing calls if they are people from the same company calling you for a similar issue or if you were trying to connect to more than one people at the same time.
Crystal clear sound and pitch perfect video. Better than any other tool out there on the market. I have experienced that the video and audio quality is way better than Skype. I can say that because we use both.
One of the other useful features is the ADD feature. It allows you to add other attendees to an already ongoing calls. Unlike other tools with Fuze you do not need have a new call initiated to add one extra person or someone who wants to jump in for a call in the middle. You can do it on the go! I love that feature of Fuze.

There is lack of customization. I would love to have access to set up background colors for my Fuze, add wallpapers as a background. Change the font, color of numbers and texts that appear on the screen.
I have seen a button saying you have an upgrade on Fuze. And i see it quite a few times. I would want to have like one upgrade that pushes a couple of updates together rather than couple of small upgrades.

Alternatives Considered

Skype for Business

With Fuze it is actually a cloud based unified communication platform that is designed to empower all business communications. While on the other hand Skype is a software application whose text, voice, and video tools make it simple to communicate with each other. So whenever there is some issue IT doesn't need to go to that person's desk to solve the problem if any. Also as Fuze is a cloud based platform, it is way cheaper to implement as compared to Skype that requires a heavy investment. Fuze is economical.

Other Software Used

Skype for Business (formerly Lync), Cisco WebEx Room Series (formerly Cisco Spark Room Series), Zoom, BlueJeans

Likelihood to Recommend

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.

Products Replaced

Not Sure

Fuze Best audio/video conferencing tool on the market!

Modules Used

Overall Satisfaction with Fuze