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A great product
February 17, 2022

A great product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

Fuze is being used by the whole company. We tried to eliminate the use of hard phones and started asking users to use softphones.
  • Calling
  • Messages
  • Meetings
  • Screen sharing during meetings
  • Video calls
  • Conference meetings
  • Aesthetics
The implementation of Fuze was seamless and easy. However, it was a bit challenging for training tenured employees since they got used to the old ways. Overall, this technology removes clutter on desks and is cheaper than maintaining hard phones.
8x8 Contact Center offers almost the same product and features.

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

Yes

Would you buy Fuze again?

Yes

Fuze is a great VOIP alternative. Its mobile application is also useful, especially when you are away from your machine. This helped us to not miss any important calls.

Fuze Feature Ratings

9.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
9
Directory of employee names
9
8.5
Answering rules
8
Call recording
10
Call park
8
Message alerts
8
9.0
Video conferencing
9
Audio conferencing
9
9.0
Mobile app for iOS
9

Using Fuze

1000 - All employees who need phones.
8 - Our IT service desk is trained to support any Fuze related issues
  • Availability
  • Accessibility
  • Reliability
  • Meetings
  • Park calls
  • Contact center
  • Contact center
I am not part of the team who decides which company/technology to use.