Item: Genesys Cloud CX
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Provides a call center environment for phones and emails. Also integrated outbound campaigns. Genesys allows easy ability to manage the team and make sure everyone is productive.

Pros and Cons

Call routing.
Email ACD.
Easy to adopt.

Better user interface reviewing calls.
Allows screen recording beyond just the interaction and ACW.

Return on Investment

Increased production.
Removed on-prem equipment and licensing.

CX Automation Performance

Quite a bit.

Migration Experience

We haven't integrated that Yet.

Key Insights

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

Likelihood to Recommend

A startup company that doesnt have any hardware. A company trying to move to the cloud and get away from prem hardware. Looking for an easy-to-use solution that has a bunch of customization.

Great product with multiple uses.

Overall Satisfaction with Genesys Cloud CX