Genesys Cloud. Make use of a phone from anywhere, not just at your desk.
Updated March 17, 2021
Genesys Cloud. Make use of a phone from anywhere, not just at your desk.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
It is being used as a cloud based phone system which gives our users the ability to receive calls from anywhere. It is being used throughout our company. It addresses reporting as well as the ability to work from anywhere. During the country's lockdown, all staff were able to perform their duties at home with ease by using the system. We were able to timely make and respond to calls.
- Ease of use.
- Ability to work from anywhere.
- Reporting on calls received.
- Ability to have multiple queues.
- You can see peoples status easily.
- We can see which of our customers are calling.
- Has the ability to show your customer journey.
- Their email functionality is very basic.
- We have a lot more insight on what is going on in the organization.
- We had a very basic system and Genesys Cloud covers all our requirements.
- We have integrated Genesys Cloud to our ERP with ease handing staff customer data when a call is presented to them.
- OpenScape Business and MiCloud Connect (formerly ShoreTel)
Genesys Cloud features covered all aspects of what we were looking for. The ability to use a computer as a phone with no networking requirements or server room space is a big advantage.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes