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A tool any company should have in it’s CX stack
August 24, 2022

A tool any company should have in it’s CX stack

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

We were looking for a tool that would collect data without the need for tagging and that can integrate with other tools we have in our CX stack. One of our main pain points was that we couldn't pinpoint the reason for abandonment and its effect on our revenue, so Glassbox was a considerable step up in visibility and insights.
  • Integrations with other CX tools
  • Revenue tracking
  • Tagless capture
  • More training for team members who are new to the tool
  • Journey maps
  • Interaction maps
  • Business flows
  • Revenue monitoring
  • Increase in conversion
  • Decrease in abandonment
  • Monitoring at risk revenue
Glassbox has the ability to adjust to the digital market needs. Their understanding of use cases and what companies care about in terms of improving their conversion rates is the main reason why we chose to go with Glassbox. Plus, the UI is easy to navigate through and is more intuitive than any other tool we evaluated.

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

I would say that from a product standpoint, we need to make sure that our different offerings aren't only engaging enough to attract users but also make the experience as user-needs-focused as possible, so one of the things Glassbox does really well is the segmentation of users and what each visitor cares about which helps us improve offering based on deep analysis of the behavior.

Glassbox Feature Ratings

10.0
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
10.0
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10
Security and Administration ()
Not Rated

Using Glassbox

Product management
10 - Analytics abilities, user behavior understanding, business oriented
  • Increase conversion rate
  • Improve sign up flow
  • Product offering improvement
  • UX/UI improvement
  • Different journeys optimization
  • Compliance and fraud prevention
Very happy with the tool and so far it has made our jobs much easier

Using Glassbox

Very intuitive user interface and every function has a how-to-use guide. Also, the training team has been teaching us how to utilize the tool to the best
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Session replay
  • Funnels set up
  • Reports customization
  • None that I've dealt with so far
Yes - Very advanced mobile solution and we can use all capabilities of the web with the mobile too - session replay, journey maps, reports, performance analytics, etc.