Amazing tool for Customer Success Managers!
May 20, 2022

Amazing tool for Customer Success Managers!

Sameen Haque | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is integrated with Zoom at our organization. That said, Gong automatically joins all my calls and starts recording as soon as external partners, outside of CreatorIQ join the call. It's an awesome tool that I use day in and day out - I can always refer back to calls when I need to share the recording with clients or internal team members, review peer calls and leave feedback and keep a check on my own stats (the time I spend on my monologues, patience/pauses when asking a question to participants, etc.) to be the most efficient communicator.
  • Join calls automatically!
  • Records and transcribes the audio!
  • The ability to search keywords within the call's transcript
  • Nothing comes to mind right now
  • Greater alignment with Customer Success management and CSMs
  • Increasing organization and transparency by 100%
It's very user-friendly and intuitive!
I can always refer back to calls when I need to share the recording with clients or internal team members, review peer calls and leave feedback and keep a check on my own stats (the time I spend on my monologues, patience/pauses when asking a question to participants, etc.) to be the most efficient communicator.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Zoom, Google Calendar, Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Gong is integrated with Zoom at our organization. That said, Gong automatically joins all my calls and starts recording as soon as external partners, outside of CreatorIQ join the call. It's an awesome tool that I use day in and day out - I can always refer back to calls when I need to share the recording with clients or internal team members, review peer calls and leave feedback and keep a check on my own stats (the time I spend on my monologues, patience/pauses when asking a question to participants, etc.) to be the most efficient communicator.

Using Gong

Sales, Account Management, Customer Success, etc.
10 - Leadership level
  • Recording of calls for quality assurance
  • Training purposes
  • Peer reviews - internal team only!